Florist South Wimbledon Returns, Refunds and Complaints
Our Commitment to Fresh Flowers in South Wimbledon
Florist South Wimbledon is proud to be a trusted local florist, serving households and businesses across South Wimbledon and neighbouring areas. We are dedicated to providing only the freshest flowers, ensuring every bouquet and arrangement delights our customers. Your satisfaction is very important to us, and we strive to deliver outstanding quality and service with every order.
Fresh Flowers Guarantee
We guarantee the freshness of our flowers upon delivery. Every floral arrangement is crafted on the day of dispatch, ensuring you receive blooms at their peak condition. Our standard freshness window is 5 days, provided flowers are cared for according to our recommended guidelines. If you experience any issue with the freshness of your flowers within this timeframe, please refer to our process below for a prompt resolution.
Damaged-On-Arrival Policy
If your order arrives damaged or not as expected, please let us know immediately on the day of delivery or within 24 hours. Kindly retain the flowers and all packaging in their original condition, as we may require photographs to help us resolve the issue quickly. We are committed to putting things right as swiftly as possible for our valued South Wimbledon customers.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers do not meet our freshness guarantee or are damaged on arrival, you may be eligible for a full refund or a complimentary replacement arrangement. Generally, you may choose between:
- Refund: A full credit will be processed back to your original payment method once the issue is confirmed.
- Replacement: We will prepare and deliver a fresh bouquet or arrangement at the earliest possible time, free of charge.
Refunds and replacements are typically processed once we have verified the reported issue. Please contact us as soon as possible after delivery, as claims received beyond the 5-day freshness window may not be eligible.
How to Make a Complaint
At Florist South Wimbledon, we value transparency and customer feedback. If you are dissatisfied with any aspect of your experience, we encourage you to bring it to our attention. To make a complaint:
- Provide details of your order, the concern, and any supporting information (such as photos for damaged items).
- Share your preferred outcome—whether it is a refund or replacement.
- Allow our customer care team a reasonable time to investigate and respond. We aim to resolve all issues as promptly as possible, usually within two business days.
Your Trusted South Wimbledon Florist
As your local South Wimbledon florist, trust and reputation mean everything to us. We look after each order as if it were for our own family, standing behind our products with robust guarantees and a friendly, responsive complaints process. Whether you are sending flowers to a loved one or brightening your business space, you can rely on Florist South Wimbledon for quality, care, and local reliability.
Thank you for choosing us as your neighbourhood florist. If you ever need help with your order, our team is dedicated to ensuring your flower-buying experience exceeds expectations.
