South Wimbledon Flower Delivery Terms – Florist Legal Information

Terms & Conditions for Flower Delivery in South Wimbledon

Introduction

Welcome to the Terms & Conditions governing the use of our online flower delivery service in South Wimbledon and the surrounding areas. These Terms & Conditions set out the legal rights and obligations between you—our customer—and us, Florist South Wimbledon, regarding your use of our website and the placing of orders for flowers and related gifts. You agree to be bound by these terms when you place an order with us online. Please read them carefully before confirming your purchase.

Scope of Terms

These Terms & Conditions apply to all customers ordering flower delivery from our website for destinations in South Wimbledon and neighbouring areas. By submitting an order, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to any part of these terms, you should not use our website or place an order.

Order Process

All orders for fresh flowers and ancillary products must be made through our website. The following steps set out our order process for online flower delivery in South Wimbledon:

Product Selection: Browse our online catalogue and select the items you wish to purchase. Product descriptions, photographs, and prices are provided to help you make your selection.
Personal Details: To complete your order, you must provide accurate and complete details, including the recipient’s delivery address in South Wimbledon or nearby areas, a valid contact phone number, and any personal message to accompany the flowers.
Review & Confirmation: You will have the opportunity to review your order and correct any errors before submitting your payment. It is your responsibility to ensure all order details are accurate at this stage.
Order Acceptance: Upon placement of your order, you will receive a confirmation receipt by way of an on-screen message and/or email. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at our discretion (for example, due to limited stock, incorrect pricing, or delivery limitations).

Please note that all products are subject to availability and some substitutions may be made where flowers or products are temporarily unavailable. If we need to make any substitutions, we will use items of equal or greater value and similar style.

Flower Delivery

We offer online flower delivery throughout South Wimbledon and the surrounding neighbourhoods. We use our own delivery team or reputable courier services to ensure your flowers arrive in fresh and beautiful condition. Delivery information includes:

Delivery Times: Orders due for delivery in South Wimbledon are generally fulfilled within the selected time slot where available. Exact delivery times cannot be guaranteed, especially during peak periods (e.g. Valentine’s Day, Mother’s Day).
Recipient Not Available: If the recipient is unavailable at the time of delivery, flowers may be left in a safe location, with a neighbour, or returned to our shop for re-delivery as per the instructions provided while ordering.
Incorrect Details: It is your responsibility to provide correct delivery information. We are not liable for failed or delayed deliveries caused by inaccurate or incomplete instructions.
Limitation of Geographic Area: Our delivery service area covers South Wimbledon and surrounding localities. Please verify that your recipient's address is within our service area before placing an order.

Payments

Payment for your flower order must be made at the time of ordering via our online payment system. We accept the major forms of payment listed at checkout. Payments are processed securely and sensitive card details are not stored by us. Orders will not be processed until full payment has been received and verified.

All prices shown are in GBP (British Pound Sterling) and include VAT unless otherwise specified. Should any pricing errors occur, you will be informed as soon as possible and given the option to reconfirm your order at the correct price or cancel with a full refund.

Cancellations & Amendments

If you need to cancel or amend your order, please notify us as soon as possible. We will make every effort to accommodate your request, subject to the following conditions:

Orders for standard flower delivery can generally be cancelled or amended at least 24 hours before the scheduled delivery date.
During busy periods or for orders requiring same-day or next-day delivery in South Wimbledon, cancellations and amendments may not be possible once the order has been prepared or dispatched.
If your order has already been prepared or dispatched, cancellation may not be possible and no refund will be given in such circumstances.
Any refunds issued will be made to the original payment method used at the time of purchase and may take up to 7 working days to process depending on your bank or payment provider.

To request a cancellation or amendment, please contact us with your order reference and the details of the changes required.

Quality & Returns

We take pride in the freshness and quality of our flowers. Please inspect your delivery upon receipt and notify us within 24 hours of any issues such as wilting, damage, or incorrect items. As flowers are perishable goods, returns are only accepted where products are faulty or not as described. In such cases, we will offer an appropriate remedy, including a replacement, partial refund, or full refund at our discretion.

We may require photographic evidence of any problems in order to process your claim efficiently. Any decision regarding returns or refunds is made at our sole discretion.

Liability

We are committed to ensuring your satisfaction but accept no liability for:

Delayed, incorrect, or failed delivery caused by factors outside our reasonable control, such as severe weather, traffic delays, incorrect address/contact details, or postal disruptions.
Substitution of flowers or gift items as described above, due to seasonal or supply issues.
Wear and tear or reduced freshness of flowers after the order has been delivered, particularly where unsuitable storage conditions or handling have occurred.
Personal messages attached to flower orders. Content must not be offensive, threatening, or discriminatory. We reserve the right to withhold or edit unsuitable messages.

In all cases, our aggregate liability to you for any claims arising out of or in connection with your flower delivery order shall not exceed the total purchase price paid for your order. This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited.

Website Use

All content, visual elements, and data displayed on our florist website for South Wimbledon are the intellectual property of Florist South Wimbledon or its licensors and may not be reproduced, distributed, or otherwise exploited without permission.

You may only use the website for personal, non-commercial purposes related to placing flower orders and making use of our online flower delivery services across South Wimbledon and adjacent areas.

Privacy & Data Protection

We take your privacy seriously and will process your personal data in accordance with applicable UK data protection laws. By using our website, you consent to the collection, storage, and use of your information as detailed in our privacy notice. Your details will only be used for processing and delivering your order and will not be shared with third parties unless necessary for fulfilling the transaction or required by law.

Customer Service & Complaints

If you have any questions, require assistance, or are dissatisfied with any part of our flower delivery service in South Wimbledon, please contact our customer service team. We are dedicated to resolving issues promptly and professionally. Any complaints should be raised within 48 hours of delivery to ensure timely investigation and resolution.

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising from or connected to them, shall be governed by and interpreted in accordance with the laws of England and Wales. By using our online flower delivery services, you submit to the exclusive jurisdiction of the English courts for the resolution of all disputes.

Changes to These Terms

We reserve the right to amend or revise these Terms & Conditions at any time by posting updated terms on our website. Continued use of our website and services after any changes means you accept the revised terms. You are advised to review this page regularly.

General Provisions

If any provision of these terms is deemed invalid or unenforceable by a court of law, the remaining provisions shall remain effective.
Failure to enforce any right or provision does not constitute a waiver of such right or provision by us.
These Terms & Conditions constitute the complete agreement between you and Florist South Wimbledon in respect of online flower orders and supersede all previous communications.

Note: These Terms & Conditions apply to all customers using our flower delivery services throughout South Wimbledon, as well as any adjacent districts covered by our delivery area.